Review the appliance-agent.log, making sure that both Tunnel and the Proxy services are installed correctly. These log files are collected from the /opt/vmware/gateway/logs directory on the appliance. zip archive of logs from the Support Settings section of the Admin UI. In the UAG Web UI, hover over the color light shown for more information.Ĭollecting Logs from the Appliance. If any other color light is shown, either the service is not running or it is running with errors that requires further investigation. When Tunnel is running as expected, a green light on the left side of the service is shown. Expand the Edge Services section and find Tunnel. The UAG Web UI offers a way to check the service availability and collect all the UAG log files including Tunnel and Proxy log files.Ĭlick the Read More section to assist with troubleshooting. _/opt/vmware/tunnel/tunnel_snap.tar _ Troubleshooting VMware Tunnel Using the UAG Web UI The utility collects the diagnostic data in: You must run this utility on each Tunnel server separately, on these folders: This utility saves time by reducing the back-and-forth communication with support. The tunnel_snap utility collects all the necessary diagnostic data required for troubleshooting your Tunnel deployment. Troubleshooting VMware Tunnel Using the Tunnel_snap Utility You can troubleshoot some common deployment issues for VMware Tunnel using these tools.
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